ATM/Debit Card FAQs

Here’s Your SimplyBank Debit Card

Personal and business debit cards come with most of our accounts. Ask for a card at any branch. Most cards can be printed while you wait, or we’ll drop a new card in the mail for you immediately after account opening.

 

Signing Protects You

Any signature transaction is processed through MasterCard’s network. Your signature helps prevent, detect and resolve any fraud. On many terminals, pressing CREDIT lets you sign versus using your PIN. Unsure? Just say, “I’d like to sign.”

 

Card Lost or Stolen?

Notify us right away. During normal business hours, call your local branch. After hours call (800) 791-2525. Always monitor your account activity through monthly statements, online banking, or 24-hour telephone banker.

 

Discovered Card Fraud After Hours?

Call (800) 791-2525 immediately to cancel your card. Then give your local branch a call the next business day.

 

What if My Card’s Blocked or Closed?

Our Fraud Analysts will contact you. If we can’t get hold of you, your card could be blocked or closed for your protection. Notify us if you change your phone number or address. If it’s after hours, call us at (866) 842-5208.

 

Traveling? Contact Us

When you travel, let us know what cities, states, or countries you’ll be traveling to. That way, your card’s always available for purchases no matter where you go. 

Click here to submit a Travel Notification

 

Shop Online, Securely

Your card is equipped with a MasterCard SecureCode. This is a free feature to help keep your transactions safe.

 

FraudWatch Plus

We offer many layers of fraud prevention, detection and protection every time you make a transaction. Click HERE for more information.

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