ATM/Debit Card FAQs

Here’s Your SimplyBank Debit Card

Personal and business cards come with most of our accounts. Ask for a card at any branch. Your card can be printed while you wait, or we’ll mail it that day.


Signing Protects You

Any signature transaction is processed through MasterCard’s network. Your signature helps prevent, detect and resolve any fraud. On many terminals, pressing CREDIT lets you sign versus using your PIN. Unsure? Just say, “I’d like to sign.”


Card Lost or Stolen?

Notify us right away. During normal business hours, call your local branch. After hours call (800) 791-2525. Always monitor your account activity through monthly statements, online banking, or 24hr Telephone banker. Report fraudulent activity to your branch.


What if My Card’s Blocked or Closed?

Our Fraud Analysts will contact you. If we can’t get hold of you, your card could be blocked or closed for your protection. Notify us if you change your phone number or address. If it’s after hours, call us at (866) 842-5208.


Traveling? Contact Us

When you travel, let us know what cities, states, or countries you’ll be traveling to. That way, your card’s always available for purchases no matter where you go. 

Click here to submit a Travel Notification


Credit or Debit? The Difference?

The card works just like a check, but better. Make a transaction. It’s automatically deducted from your checking account. Your card’s more convenient. More secure. And, you can leave your checkbook at home. Your debit card is ready when you are.


Shop Online, Securely

Your card is equipped with a MasterCard SecureCode. This is a free, easy-to-use service that confirms your identity with an extra password. Learn more HERE


FraudWatch Plus

We offer many layers of fraud prevention, detection and protection every time you make a transaction. Click HERE for more information.

Overdraft Service

Overdraft Service Is Now Available For Your ATM/Debit Card
Because it can happen to anyone…

Lost/Stolen ATM Card?

If your ATM/Debit card is lost or stolen, call (423) 365-8400 immediately. After hours, please call 1-800-791-2525 to receive immediate assistance.