Online Banking Multi-Factor Authentication

Here’s how our powerful security measures work:


Level 1 Login Credentials

The access process begins with you typing in your correct User ID and Password.  These must match system records or access is immediately refused.


Level 2 Device Recognition

Then we check the device you use – your computer, mobile phone or tablet.  If we don’t recognize the device, we may ask a challenge question to ensure your identity.


Level 3 Geographic Location

We also check geographic indicators. If you’re trying to log in from a new location, we may ask additional questions.


We want you to know your account is safe with us. If you have any questions about the security we use for our online services, feel free to contact us at 423-365-8400.